1. Introduction

At TCGMasterShop.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy.

2. Information We Collect

1. Personal Information: When you place an order, create an account, or contact us, we may collect your name, email, phone number, shipping address, billing address, and order details.
2. Transaction Information: We collect information related to your purchases, including the products bought and the payment method used (SEPA Bank Transfer or Crypto via NOWPayments).
3. Technical & Usage Data: We collect information such as IP address, browser type, device information, operating system, and website interactions to help us improve performance and security.

3. How We Use Your Information

1. Order Processing: To process your orders, manage delivery, provide customer support, and communicate order updates.
2. Service Improvement: To analyze usage, improve website performance, and enhance the customer experience.
3. Communication: To respond to inquiries, send order confirmations, and provide relevant service information.
4. Legal Purposes: To comply with legal obligations, prevent fraud, and enforce our terms and policies.

4. How We Share Your Information

1. Service Providers: We may share information with trusted partners who assist with payment processing, shipping, email communication, or website functionality.
2. Legal Compliance: We may disclose information if required by law, a court order, or governmental request.
3. Business Transfers: If the business is sold, merged, or restructured, customer information may be part of the transferred assets.

5. Payment Methods

We support the following payment methods:

• SEPA Bank Transfer (Euro)
• Crypto Payments via NOWPayments (300+ supported coins)

All payments must be received in full before an order is shipped. We do not store full payment details; processing is handled securely by the respective payment provider.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, alteration, or disclosure. While we strive to protect all data, no website or online service can guarantee 100% security.

7. Your Rights

1. Access: Request a copy of the personal data we store.
2. Correction: Request corrections to inaccurate or incomplete information.
3. Deletion: Request deletion of your data, where legally permissible.
4. Restriction: Request limited processing of your personal data.
5. Objection: Object to processing for direct marketing purposes.

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies to personalize your experience, analyze traffic, and improve website performance. You may manage or disable cookies through your browser settings at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page, and changes become effective immediately upon publication.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at: [email protected].

Contact Information

Brand

TCGMasterShop

Address

Eichendorffstr. 2a, 57518 Betzdorf, Rheinland-Pfalz, Germany

Email

[email protected]

Contact Form

https://tcgmastershop.com/contact

Open Hours

Monday to Friday — 07:00 to 23:00 (Live Chat & E-Mail)

For additional contact options, click here.